Contact Us
Our sales & customer support team are available by phone, email, Facetime, Whatsapp, Whereby.
For any questions, queries or concerns please contact hello@urbancottageindustries.com or 0207 889 00 44
Get in touch with us
OPENING HOURS
| Monday - Friday | 8.30am to 5pm UK Time |
| Saturday - Sunday | Closed |
| Bank Holidays | Closed |
| Summer Shutdown | Closed 5pm 23rd August 2024 Reopen 2nd September 2024 |
| Christmas Shutdown | Closed 12pm 20th December 2024 Reopen 6th January 2025 |
For Customer Support & Product Information
We deal with queries in minutes not hours. The support team is located at the centre of the production, picking, packing and accounts operations at our HQ in Yorkshire. They have instant access to the people who are (or will be) looking after your order.
Get in touch by email - hello@urbancottageindustries.com.
Get in touch by phone 0207 889 00 44.
Chat with us - fast response and support for 80+ languages.
You'll be impressed by the customer support team. Remote call centres are the cause of - not a solution to - poor customer service. Our email and chat technology works brilliantly and your query will be answered quickly by an employee co-owner located at the heart of our business.
For Accounts & Payments
To pay an invoice you have received
- By phone from the UK: 0207 889 00 44 and choose option 1.
- By phone from outside the UK: +44 207 889 00 44 and choose option 1.
- By bank transfer: pay by BACS, CHAPS, SWIFT and Faster Payments. Check your invoice for payment information.
- By PayPal: choose PayPal at checkout or we can send you a PayPal request.
- By cheque: our address is at the bottom of this page.
For payments and accounts queries, please email hello@urbancottageindustries.com. Please do not send credit or debit card information by email. We protect you by not retaining payment card information. See our privacy policy for more information.
Other Enquiries
For media & press enquiries
The media team is available Monday to Friday 9am to 5pm (UK - GMT/BST). Please email media@urbancottageindustries.com for:
- Product and lifestyle images.
- Information, interviews and comment pieces.
- Social media and blog enquiries.
- Events, exhibitions and student projects.
- Product loans and samples.
- Intellectual property etc.
For Legal and Regulatory Enquiries
Urban Cottage Industries Ltd
Registered in England and Wales
Company number: 07211785
VAT number: GB 988655736
Registered office: Old Trouser Factory, Greenhill Industrial Estate, Mytholmroyd, Hebden Bridge, HX7 5QF
Telephone: 0207 889 00 44
email: hello@urbancottageindustries.com